Refund policy

Returns
We don't accept returns as the majority of our products are food items, and due to food safety concerns we are unable to accept returns of food products. In the event that you received the wrong item, it arrived damaged, or any other quality issue, we may provide you with store credit or a replacement at our discretion.

In the event that we do accept a return, all shipping costs are non-refundable.

Damaged Goods
Please email us at info@kittytowncoffee.com with your order number, a description of the issue, and photos of damage (including photos of the shipping packaging) with the subject line, "Product Damage". Upon receipt we will review your request and let you know by email when the request has been approved and work with you to resolve the issue as quickly as possible.

If you are unable to provide photos of the damaged product, AND the shipping packaging, your request may not be approved.

Please note, requests must be sent within 10 days of receipt.

If a package is rejected at the point of delivery by the recipient and returned to us, or if an incorrect address is provided and the package is returned to us, we reserve the right to deduct all shipping charges from a refund of the order. 

If you would like to cancel an order prior to shipment, we may, at our discretion, offer a full refund or store credit towards a future purchase.