Shipping policy

We do our very best to ship every order as quickly as possible. At checkout, a delivery estimate will be provided. Please note, this date is an estimate, and is not guaranteed. We are unable to provide guaranteed delivery dates, including with express shipments. If you need your order by a specific date, please contact us before placing your order.

Most orders placed before 12:00 PM eastern time go out same business day. From time to time, our warehouse runs a little bit behind- if you have a question about the status of your order, please don't hesitate to contact us by email, info@kittytowncoffee.com, or by phone, 717-276-1932. We appreciate your patience and understanding as we do our best to get you your coffee as soon as possible!

Incorrect Addresses & Order Corrections

If you catch the incorrect address or order correction right away, please email info@kittytowncoffee.com with the subject line, "URGENT ORDER CHANGE." While we can not guarantee that we will be able to honor your change request, if the package has not yet been processed, we will do our absolute best to locate it to honor your request. Unfortunately, once the package leaves our warehouse, we will not be able to make any changes to your order. 

If you package was returned to us or delivered incorrectly due to an error in the address you provide us with, we will charge you an additional shipping fee to reship it, including any fees charged to us by the carrier to return the package to us. If you would prefer we provide a refund or store credit, we will deduct all original and return shipping charges from your refund or store credit. Please note, this shipping policy applies even if you sent an Urgent Order Change request, as these are not guaranteed.

Shipping Damage

You must report damage to shipments within 10 days of receipt. Please email us at info@kittytowncoffee.com with your order number, a description of the issue, and photos of damage (including photos of the shipping packaging) with the subject line, "Product Damage". Upon receipt we will review your request and let you know by email when the request has been approved and work with you to resolve the issue as quickly as possible.

If you are unable to provide photos of the damaged product, AND the shipping packaging, your request may not be approved.

Missing Packages

If you are having trouble locating your package, please check the tracking page on the carrier's website. Many times the carriers have a photo or description of where they left the package. If you continue to have trouble finding your package, you are welcome to email us for assistance to initiate a claim or inquiry with the shipping carrier.

If the photo on the tracking page does not appear to be your residence, we will need a photo of your porch (wherever carriers typically leave packages) to file an insurance claim with the carrier.

Please note, we are not responsible for porch piracy. If your package appears to have been delivered correctly by the carrier but it's still missing, we will be happy to help you file a claim, but there is a chance that it will be denied. If you live in an area prone to porch piracy, please consider using an alternate address such as a workplace or family member's residence.

Military Mail

We are more than happy to send packages to APO/FPO addresses! USPS is the only shipping carrier that offers this service, and unfortunately, shipping times may take an extended time, some may take up to 75 days. For more information on the USPS Military Mail program, and for an estimate on shipping time, click here.

Holiday Deadlines

Check back for holiday deadlines!